Vita Faro · RETURNS
Returns, cancellation and complaints
Returns and complaints must go to the seller that took payment and confirmed the official order. Vita Faro does not receive goods or refund payments.
Last updated: October 11, 2026Who to contact · your selected country
For a return, cancellation or quality concern, use the seller or service centre contacts in your order confirmation, receipt or official account for your country. Have the official order number and product details ready. Confirm the procedure and return address with that seller before sending goods.
Contact the seller
Use the contact details in the order confirmation, invoice or official account. The policy of the seller and market where the order was placed applies.
Act without undue delay
For cancellation, damage, missing items, an incorrect item or a quality concern, notify the seller without undue delay. Specific time limits and rights vary by country and product type.
Keep supporting information
Keep the official order number, date, proof of payment, product name, packaging and relevant photographs. Do not send goods to an unverified address before the seller replies.
How Vita Faro may help
We may help identify the route and match an enquiry to a Vita Faro preliminary request, but we do not decide refunds, replacements, compensation or response times.
Data safety
Do not send a full card number, CVC/CVV, passwords, text-message codes or medical records. An order number and safe contact details are normally sufficient.